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Posts for November 14, 2013

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    November 14, 2013

    Customer Service Lessons from the Health Care Industry

    Do Your Ads and Reality Match?

    I have noticed that some medical practices and hospitals have invested a lot of time, money and effort in creating newspaper ads, billboard signs and commercials that show the happy faces of care givers who can’t wait for the patients (customers) to come in.  I often wonder why the patient’s reality with medical customer service includes cranky receptionists, patronizing billing and insurance clerks, and those who can’t wait for their shift to be over. If they took the time to...Continue reading

    By Lori MillerPosted in Customer Service on November 14, 2013

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