Known as “the queen of customer service,” Lori Miller helps companies increase employee morale and bottom line results while improving customer satisfaction. Leaders of some of the world’s largest companies rely on Lori to provide solutions to some of the toughest customer service and employee issues.

For over 25 years, clients have worked with Lori’s company, Tooty Inc., to evaluate, train, monitor and mentor their call center, customer service and sales departments, and office staff. Lori’s innate ability to assess employee skills and identify areas of improvement enables her to create custom scripts, training and strategies that change employee behavior, reduce turnover and boost customer satisfaction.

Lori’s call center and customer service expertise has helped transform an entire industry. Lori’s extensive work with the environmental services industry, which included specialized training and customized “secret shopper” programs, was an integral part of industry-wide change. 

Lori is currently the president and founder of Tooty Inc., a company that designs training and performance evaluation programs, provides call center’s with game plans for improvement, and advises executives on sales and customer service strategies. Lori is also a member of the National Speakers Association and a Board Member of the National Speakers Association-Illinois Chapter. Lori is a contributing author of Mastering the Art of Success, which was published in 2011 and Concrete Jungle,  published in 2012.