Michelle is excited to start her new job as Customer Service Manager at a plastics company.  She has 10 years' experience in customer service for another company, but this is her first management job.  She wants to start things off successfully but is nervous about getting up to speed on the systems and products so that she can move quickly into managing the people aspect.  She is wondering what kind of training will be available to her and if she should talk to her new boss about setting up a plan that fits her needs in addition to the one they may or may not have in place already.

• What can Michelle do to ensure she has enough training when she starts her new job?  
• Should she work with the human resource manager and her new boss prior to starting the job or should she wait until she gets there?  
• Should Michelle take any classes/seminars outside of work to help her get up to speed with her new role as manager?