Articles Tagged - CRM

June 10, 2014

The Great Divide Between You & Your Customers

Take a look at your sales process & find where it gets stalled.

In sales, we are experiencing an embarrassment of riches and yet we are impoverished.   Just look around the offices of most sales organizations. You'll see computers, telephones with headsets and auto-dialers, mobile devices, CRM systems, and numerous apps and software programs that support selling activities in every conceivable way.   Needing to beef up a particular skill? Well, take your pick of the myriad of training programs, seminars, books, podcasts and other resources that are easily...Continue reading

By Deb CalvertPosted in Sales & Business Development on June 10, 2014

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March 19, 2013

Three New Approaches to Making Effective Sales Calls

When Does Persisting become Pestering?

By Deb Calvert, President, People First Productivity Solutions Auto dialers and CRMs, along with Sales Managers everywhere, are being questioned by Sales Reps due to escalating expectations & monitoring systems requiring more aggressive prospect follow-up. Most Sales Reps remain skeptical, feeling that following up too soon or too often will look pushy.   Usually, it’s the sales reps who win on this one. They may, if pressed, make the call, but they will choose not to leave a...Continue reading

By Deb CalvertPosted in Sales & Business Development on March 19, 2013

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December 6, 2012

Improving Your Odds for a Successful CRM and IT Strategy

Learn to create the required balance between strategic planning, processes & people.

By David Shaffer, Business Advisor & Executive Coach, David Shaffer Consulting LLC The overall mission of business today, as it was yesterday, and undoubtedly will be tomorrow, is to maximize customer service. Customer Relationship Management (CRM) is the foundation of business success, but giving the customer what he or she wants, when & how he or she wants it, without compromise, remains a daunting task. Technology offers integrated solutions to CRM, however with the expanded use of...Continue reading

By David ShafferPosted in Leadership & Teambuilding on December 6, 2012

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