Articles Tagged - CallCenter

October 22, 2013

Customer Service Management Lessons from The Karate Kid

How you can be more like Mr. Miyagi with your customer service department.

“Wax on- wax off!”  Admit it. The original Karate Kid movie is great.  In it good triumphs over evil and the mean people get their just deserts.  I somehow feel more motivated to fight the good fight myself after watching a rerun.  I have secretly wished that I had a Mr. Miyagi in my life; someone who could impart wisdom for all of life’s trials and keep me accountable to doing the right thing.   In the movie, young Daniel did not understand the value of waxing...Continue reading

By Lori MillerPosted in Customer Service on October 22, 2013

There are 2 comments

Add to My Toolkit

September 11, 2013

Customer Service that is Ready, Willing and Able

Assessing events that impact your customer service department

I once asked a manager why he was so calm with so many problems that needed fixing. He told me that he had served in the military.  What he had to deal with then was a matter of life or death.  Now, he didn’t have that kind of pressure.  His challenges were frustrating for sure, but solvable.  I really admired his strength, but I also wondered if he had spent time in his customer service department recently.  To the CSRs it was a war zone full of combative customers, high...Continue reading

By Lori MillerPosted in Customer Service on September 11, 2013

There are 0 comments

Add to My Toolkit