Articles Tagged - Customer

December 6, 2012

Improving Your Odds for a Successful CRM and IT Strategy

Learn to create the required balance between strategic planning, processes & people.

By David Shaffer, Business Advisor & Executive Coach, David Shaffer Consulting LLC The overall mission of business today, as it was yesterday, and undoubtedly will be tomorrow, is to maximize customer service. Customer Relationship Management (CRM) is the foundation of business success, but giving the customer what he or she wants, when & how he or she wants it, without compromise, remains a daunting task. Technology offers integrated solutions to CRM, however with the expanded use of...Continue reading

By David ShafferPosted in Leadership & Teambuilding on December 6, 2012

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December 4, 2012

Sales Professionals: What about the Buyer’s Process?

Having a sales process is good, following your buyer's process is even better.

By Deb Calvert, President, People First Productivity Solutions Every sales training program and book about increasing sales offers a sales process. These step-by-step processes help sellers to orient themselves and move through a logical progression from opening the sale all the way through to closing the sale.   Having a sales process is a good practice.   Knowing and following your buyer’s process is an even better practice.   The buyer’s process is simple, and...Continue reading

By Deb CalvertPosted in Sales & Business Development on December 4, 2012

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July 29, 2012

Managing Customer Expectations

What does your company do to ensure happy customers?

Do you know what the difference is between a happy customer and a complacent one?  The happy customer is loyal and the complacent customer is not.  How do your customers feel about doing business with you?  What does your company do to ensure happy customers?    Managing Customer Expectations is not only about satisfying the customer.  It is also about providing clarity within your own organization, and between your organization and the customer.  Clarity sets...Continue reading

By Lisa WoodsPosted in Customer Service on July 29, 2012

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July 11, 2012

Customer Service Essentials For All Departments

How is your customer driving profitability?

No matter what position you hold in your organization, customer service should be part of your job.  Do you feel that it is part of yours?  What actions do you take to incorporate your work into the customer service core of your company?  I encourage you to read through these customer service success tips and ask yourself what you can do to help support and improve the relationship your customers have with your company.  Here are six fundamental actions your customer service team can...Continue reading

By Lisa WoodsPosted in Customer Service on July 11, 2012

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