Articles Tagged - Operations

January 28, 2013

6 Success Tips to Make Quality & Safety Part of Your Company’s DNA

What are you doing to set standards for exceptional quality and safety in your company?

There are two common organizational flaws that come to mind when I think of quality and safety programs.  The first is the company that goes out of its way to preach the importance of quality and safety, but does not back it up with an infrastructure that establishes metrics and systems to continuously improve.  Second is the company that has an internal group of individuals trying to make a difference but does not have the management commitment to measure qualified metrics as a means of judging...Continue reading

By Lisa WoodsPosted in Operations on January 28, 2013

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December 6, 2012

Improving Your Odds for a Successful CRM and IT Strategy

Learn to create the required balance between strategic planning, processes & people.

By David Shaffer, Business Advisor & Executive Coach, David Shaffer Consulting LLC The overall mission of business today, as it was yesterday, and undoubtedly will be tomorrow, is to maximize customer service. Customer Relationship Management (CRM) is the foundation of business success, but giving the customer what he or she wants, when & how he or she wants it, without compromise, remains a daunting task. Technology offers integrated solutions to CRM, however with the expanded use of...Continue reading

By David ShafferPosted in Leadership & Teambuilding on December 6, 2012

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October 31, 2012

Six Success Tips For Operations Professionals

Is your Operations Group aligned with your company’s vision?

As market dynamics change, so should your operations group.  Make sure you are being proactive, able to adapt and stay competitive.  Here are six success tips all operations professionals should incorporate into their routine.   Focus on Communication input and output. Often times operations becomes a microcosm of its own and loses touch unintentionally, sometimes deliberately, with the rest of the organization. Don’t let this happen. Be open to market demands and listen to your...Continue reading

By Lisa WoodsPosted in Operations on October 31, 2012

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